The 24/7 roofing answering service that books the job.
Sameday is a roofing answering service that answers calls 24/7, including after hours and during spikes, then books the inspection while the homeowner is still on the line. It qualifies active leaks and storm damage and writes the appointment into the schedule your crews already run.
Roofing contractors who trust Sameday to answer the phone
AI vs. live roofing answering service
A live service puts a person on a shift. Sameday answers with an AI CSR, qualifies the roof, and books the inspection into the field-service software during the call.
| What you need | Live answering | Sameday AI |
|---|---|---|
| When it answers | 24/7 + surcharges 24/7, with holiday, weekend, and after-hours surcharges | 24/7, storm spikes 24/7, including storm spikes |
| Calls at once | One call per agent One person, one call | Multiple calls at once Sameday can answer multiple calls at once and call multiple people at once |
| Where it books | Sometimes logged in a CRM Sometimes written into a CRM | Books into AccuLynx, JobNimbus, ServiceTitan Inspection books into AccuLynx, JobNimbus, or ServiceTitan during the call |
| Spanish | Often an add-on Often a separate line or add-on | English + Spanish, every plan English and Spanish included on every plan |
| After the call | Inbound only Inbound answering | Campaigns + follow-up Campaigns and follow-up from your own numbers |
| Your number | Forward or new line Forward or a new line | Port or forward Port or forward to Sameday |
Staffed answering bills per minute or per call, with holiday and after-hours surcharges (answering service cost). Sameday publishes plans from $449/mo.
Meet Sameday for roofing
What a roofing answering service should do
A roofing answering service should book the job from the live call. The caller has hail damage, an active leak, or an adjuster on the calendar. The service answers, qualifies the roof, and books the inspection.
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Answer
24/7 — nights, weekends, holidays, storm spikes
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Qualify the roof
Material, damage, leak, claim status
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Triage urgency
Active leak vs inspection vs adjuster walk-through
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Book the job
Inspection lands on the schedule during the call
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Log
Call, text and booking recorded for review
Sameday is a contractor answering service for roofing: it answers calls 24/7, including after hours and during spikes, qualifies urgency, and books the inspection into the software you already run. You keep your number — port it into Sameday's phone system, or forward calls to it. Lead platforms can land on that number: Thumbtack, Google Local Services, Angi, Facebook, Yelp, and Google Ads. Calls, texts, and bookings are logged for review. Anything sensitive waits for your approval. Sameday was founded in 2022 by Aaron Cooper and Max Forsey, home-service owner-operators with pest-control and roofing backgrounds (about).
Residential repairs and commercial reroofs can share the number and still reach different people. You choose which team hears a repair, a replacement, or an inspection. Sameday can collect roof type, damage, and the service requested, share the pricing guidance you provide, and book the inspection. Your crew confirms the final quote after someone is on the roof. Capacity comes from your business units and job types, including fluid scheduling or scheduling for dollars when that is how the board is set.
How a roofing call flows with Sameday
Three roofing scenarios the AI handles the same way your best CSR would — qualified by material, damage, and claim status, booked for inspection, and in AccuLynx or JobNimbus before the call ends.
- Storm surge
A hail cell crosses town and 60 inspection calls land in an hour
Sameday can answer multiple calls at once and call multiple people at once. It confirms the address against the hail-swath map, qualifies the roof age and material (3-tab, architectural, metal, tile), and books free inspections in neighborhood order — no triage spreadsheet on Monday.
Storm brings water-damage calls too? See the restoration page - Active leak
A homeowner calls with water running down the drywall
The AI qualifies interior water activity, confirms whether a tarp will hold overnight, dispatches your emergency tarp crew for anything active, and books the full inspection and claim walk-through for the next morning.
- Insurance claim
An adjuster appointment goes on the calendar
Sameday captures the carrier, claim number, deductible, and adjuster timing, books the on-site inspection with your project manager, and writes the appointment plus the supplement checklist into AccuLynx or JobNimbus so nothing lives in a sticky note.
After-hours and emergency roofing calls
A leak at 9 p.m. on a Friday does not wait for Monday's office staff. Sameday answers after hours, on weekends, and on holidays. It qualifies whether water is still coming in, whether a tarp will hold overnight, and whether the caller has a claim open — then books the inspection or routes the emergency crew under the transfer rules you set.
On a hail day the same number takes the surge. Sameday answers lines in parallel, qualifies roof age and material, and books free inspections in neighborhood order while the homeowner is still on the line. Transfer rules run by intent, keyword, job value, or time of day, and the person who picks up has the summary already gathered.
See after-hours answering and emergency triage for the playbooks, and the restoration answering service if the same storm also brings water-damage calls.
A roofing contact center, end to end.
+2 Ring all 2 min +1 Round robin 45 sec +1 Least calls 1 min +1 Ring all 30 sec +1 Least calls 3 min Design every call path visually. Build after-hours menus, VIP routing, and ring groups — then change them in seconds without touching your carrier or disrupting a live call.
Learn about call routing
Call ended Sarah called · AI answered 
0:12 1× 
Classified as a storm-day inspection lead — Sunday's hail cell crossed her ZIP, visible impacts on the gutters and downspouts, no interior leak yet.
- New customer from the Facebook hail-swath canvassing campaign
- Booked a free inspection with PM Priya Nair for the 3–5 window
Hi Sarah, this is Elena with Sameday Roofing. Priya is running about 30 minutes early. Will that still work?
Yes, that's perfect — I'll be home.
Great, I'll let her know. See you soon!
Call ended Sarah called · Jake answered 0:42 1× Sarah confirmed the inspection is done; Priya documented hail impacts across all three slopes, two cracked boots, and bruising on the ridge cap for the adjuster packet.
- Customer asked us to meet State Farm's adjuster on site
- Scope + supplement checklist requested for tomorrow morning
Good morning, Sarah. Want me to send over the roof scope and the adjuster-ready photo packet we put together?
Yes please. Could someone call me before lunch?
Call ended Follow-up call · AI answered 1:08 1× Sarah approved the full re-roof after the adjuster meeting and signed the agreement.
- Architectural shingle tear-off and re-roof, scheduled around supplement approval
- Install booked for October 8, two-day window with dumpster drop the day before
Texting, built in. Send texts on your own or let your AI do it — every message lands in the same thread, with the full call history right behind it.
Learn about textingFound 120 open inspection scopes with no signed agreement since last year's hail season. Starting with the 38 highest-value supplements already filed with carriers.
2 bookings so far, $760 estimated. I’ll keep working through the list.
Found 43 open estimates worth $186,400. Starting with homeowners who viewed their estimate more than once.
4 replies and $18,400 reopened. Next I’ll call the six highest-value estimates.
Found 27 completed jobs with strong technician notes and no open callbacks in the last seven days.
7 requests sent, 3 new five-star reviews. I’ll check for replies again this afternoon.
Found 11 nearby customers who asked for an earlier visit. Matching them by urgency, route, and technician skill.
Text to the Lopez family
2 appointments moved up. One Thursday slot is still available.
AI agents, always working. When the team can't pick up, Sameday answers storm calls, dispatches tarp crews, and chases supplement approvals — overflow, after-hours, and missed calls, handled.
Learn about AI agentsAI coaching, call by call. Inspection calls are scored against your playbook — damage qualification, adjuster-timing capture, inspection booking — with per-rep coaching so a storm lead does not stay stuck on a sticky note.
Learn about CSR CoachBooks into the software you already use
Inspections and claim appointments land in your pipeline during the call. Sameday is a Certified ServiceTitan app. No sticky notes, and no CSR-to-PM handoff spreadsheet.
- AccuLynx Lead stages, job types, project managers, and insurance-claim fields.
- JobNimbus Pipeline stages, project managers, carriers / claim numbers, and material lists.
- ServiceTitan Business units, job types, project managers, and skill tags. Certified ServiceTitan app.
- Housecall Pro Job types, employees, and automated appointment notifications.
- Jobber Service types, team members, and recurring touch-point schedules.
Have a different system? Our team sets up the integration during onboarding; see the full list on the integrations page. See integrations.
Roofing answering service cost
Monthly plans with included minutes. Launch starts at $449/mo with 500 minutes, add your whole team, three locations, and pro scheduling. Scale starts at $789/mo with 1,000 minutes, multiple locations, and voice cloning. Enterprise is custom: multilingual voices, advanced analytics, hands-on training, an API, and custom integrations. Overage is billed at your plan's per-minute or per-message rate. See pricing and answering service cost.
- Launch Starts here
$449 /mo
500 minutes included
Add your whole team, 3 locations, and pro scheduling.
- Scale
$789 /mo
1,000 minutes included
Multiple locations and voice cloning.
- Enterprise
Custom
Custom minutes
Multilingual voices, advanced analytics, hands-on training, API, and custom integrations.
“We sold one that came in from Sameday yesterday for $25,000. They booked it the same day — got the address and the name. Our salesperson did the rest. I'm cool with that.”
What operators say
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After hours, covered
“We have not been missing any calls like we were previously. We also use it for after hours which works out wonderfully!”
Joshua Smith , COO · Arizona Roofing Systems
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Caller compliments on the AI
“We've gotten two compliments recently. One gentleman told me it was the best AI experience he'd ever had. A lady complimented the other voice — she said, “I had the best experience with an AI last night at 10 PM. It was so clear, and the answers were so on point.””
Mariha Roman · Excel Roofing Solutions
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After-hours lead → full roof
“We've only taken about 10 calls. I called the customers back to ask how their experience was, and they were all good. And we got one lead out of it for a full roof.”
Mark Rollag · Pyramid Roofing
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“Wait, is this a machine?”
“It was a really funny phone call — the guy was about three and a half minutes into the conversation before he said, “Wait, is this a machine? I don't talk to machines.” It's like, dude, you have been, the whole time.”
Marti Ruiz · 3MG Roofing & Solar
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“Zero issues, very satisfied”
“I've got zero issues. Very satisfied with Sameday as a vendor. It seems like everybody's offering a voice-AI thing now, but I'm like, nope, I'm good.”
Marti Ruiz · 3MG Roofing & Solar
LB Capital, a roofing PE roll-up, has a published case study headlined “How LB Capital doubled completed jobs across every roofing brand.” Results vary by business. The card is on case studies.
Roofing runs on Sameday.
From hail-day inspection surges to adjuster scheduling and supplement follow-up, roofing contractors use Sameday to answer after hours and book the re-roof.
- Calls answered with AI in the trades.
- 4M+ Calls answered with AI in the trades.
- Booking rate in most channels.
- 92% Booking rate in most channels.
- Revenue sold by our AI agents.
- $2.5B Revenue sold by our AI agents.
- Satisfaction from Sameday customers.
- 96% Satisfaction from Sameday customers.
Across Sameday customers and channels. Results vary by business.
Frequently asked questions
What is the best roofing answering service?
Sameday is a roofing answering service that answers calls 24/7, including after hours and during spikes, qualifies urgency, and books inspections into your field-service software during the call. Across Sameday customers and channels: 4M+ calls answered, 92% booking rate in most channels, $2.5B revenue sold by Sameday AI agents, 96% satisfaction. Results vary by business.
How much does a roofing answering service cost?
Launch starts at $449/mo with 500 minutes, add your whole team, three locations, and pro scheduling. Scale starts at $789/mo with 1,000 minutes, multiple locations, and voice cloning. Enterprise is custom: multilingual voices, advanced analytics, hands-on training, an API, and custom integrations. Overage is billed at your plan's per-minute or per-message rate. See the answering service cost page and pricing.
Does it answer after-hours and emergency roofing calls?
Yes. Sameday answers calls 24/7, including nights, weekends and holidays. It qualifies active leaks and storm-damage calls, books inspections, and can transfer the caller to a person with the summary already gathered when you set those rules.
Will it integrate with my roofing software?
Sameday books into ServiceTitan (Certified ServiceTitan app), Housecall Pro, Jobber, Service Fusion, FieldRoutes, FieldPulse, AccuLynx, and JobNimbus. Keep your number: port it into Sameday's phone system, or forward calls to it. Calls, texts, and bookings are logged for review. Anything sensitive waits for your approval.
Can it handle storm-day call surges?
Yes. On a hail day Sameday answers lines in parallel, qualifies roof age and material, and books free inspections in neighborhood order while the calls are still coming in.
Can Sameday handle storm surges and after-hours roofing calls?
Yes. Sameday answers calls 24/7, including after hours and during spikes. It qualifies active leaks and storm-damage calls, books inspections, and routes urgent jobs to your team under the transfer rules you set.
What is a roofer answering service?
A roofer answering service picks up inbound calls for a roofing company, qualifies the job, and either books an inspection or routes an emergency. Sameday is the AI version of that: 24/7 coverage, storm-day volume, and the job written into your field-service software during the call.
Will the AI answering service integrate with my current roofing management software?
Yes. Sameday books inspections into ServiceTitan, Housecall Pro, Jobber, Service Fusion, FieldRoutes, FieldPulse, AccuLynx and JobNimbus during the call.
Can Sameday AI handle both residential and commercial roofing inquiries?
Yes. Sameday is designed to manage both residential and commercial roofing inquiries, routing them to the right team based on service needs such as repairs, replacements, or inspections.
How accurate are the quotes provided by Sameday AI?
Sameday can collect roof type, damage details, and the service needed, share the pricing guidance you provide, and book an inspection. Your team can confirm the final quote after assessing the roof.
Can Sameday check my capacity when booking jobs?
Yes, Sameday searches across all your business units and job types to find the latest technician availability. It also adapts to fluid scheduling or scheduling for dollars.
What is the best 24/7 answering service software for roofing businesses?
Sameday is 24/7 answering service software for roofing. It qualifies storm damage and active leaks, books the inspection into your field-service software, and keeps a log of the call, the text, and the booking. Plans are monthly, with included minutes. Overage is billed at your plan's per-minute or per-message rate.
How do roofing contractors get 24/7 call coverage without hiring staff?
Forward your number to Sameday, or port it into Sameday's phone system. The AI answers nights, weekends, holidays, and storm surges, qualifies the job, and books it on the crew's calendar. Overage is billed at your plan's per-minute or per-message rate.
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