Coach
Every Call Reviewed. Every Rep Better.
Coach listens to every call, scores the outcome, and shows you exactly where bookings are won and lost. It's the sales manager who never runs out of time for call reviews.
You Can't Coach What You Never Hear.
Every Call Scored, Not a Sample.
Manual QA means listening to a handful of calls a month and hoping they're representative. Coach scores all of them against the things that actually move booking rate.
- Automatic scoring on every call, human or AI
- Consistent criteria instead of whoever reviewed it
- Flags the calls worth a manager's attention
See Where Bookings Are Won and Lost.
Booking rate by rep, by line, by time of day — with the specific moments that moved it. You find out a script change worked in days, not at the end of the quarter.
- Booking rate trended per rep and per line
- Spot the winning scripts and spread them
- Catch a slide before it costs you a month
Coach From the Actual Call.
Every note points at the moment it came from, so feedback is a thirty-second clip instead of a meeting. Save the good ones and use them to onboard the next hire.
- Notes anchored to the timestamp
- Share clips with the rep or the whole team
- Build a library of what good sounds like
“In just four months, Sameday has managed over 4,000 calls for us, significantly enhancing our customer retention and minimizing service issues.”
Coach Features.
Review
- Automatic call scoring
- Every call, against the same criteria.
- Full transcripts
- Searchable across every conversation you've had.
- Call recordings
- Attached to the customer record.
- Outcome classification
- Booked, missed, quoted, or escalated.
- Flagged calls
- Surfaces the ones worth a manager's time.
Coaching
- Timestamped notes
- Feedback anchored to the moment it came from.
- Shareable clips
- Send a rep the thirty seconds that matter.
- Team library
- Keep the calls that show what good sounds like.
- Scorecards per rep
- Track improvement over time, not vibes.
Reporting
- Response-time tracking
- How fast calls actually get answered.
- Benchmarks
- Compare against thousands of trades businesses.
- AI and human side by side
- The same scoring applies to both.
Questions About This, Answered.
Does Coach score AI calls too?
Yes — the same criteria apply to your AI and your CSRs, so you can compare them honestly instead of guessing which handles a given call type better.
Do we have to review calls ourselves?
Only the ones you want to. Coach scores everything automatically and flags the calls worth a manager's attention, so review time goes to the calls that matter.
Can we customise what gets scored?
Yes. The criteria follow your process — the questions you expect asked, the offers you expect made, and the outcomes you count as a win.
Do reps see their own scores?
That's up to you. Most teams share scorecards with reps directly, since the point is faster feedback rather than a surprise at review time.
See It Run on Your Business.
A 15-minute walkthrough on your numbers, your service area, your schedule.