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Playbook · Answering

Emergency Triage

At 11 PM, a gas smell and a dripping faucet sound the same to voicemail. The AI tells them apart — dispatching your on-call tech for real emergencies and booking everything else for morning.

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How the Play Runs

  1. 1

    A late-night caller describes the problem in their own words.

  2. 2

    The AI triages it against your emergency rules — dispatch now, or book for morning.

  3. 3

    True emergencies page your on-call tech with the address and a summary; the customer gets an ETA.

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Put This Play to Work

Tell Sameday how your business runs and the emergency triage play goes live with your hours, your pricing, and your calendar.

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