The 24/7 restoration answering service for water damage, flood and mold calls.
Sameday is the AI restoration answering service for water damage, flood and mold work. It answers calls 24/7 — including spikes and storm surges — so fewer calls go unanswered; it applies your emergency rules, transfers the on-call PM for true emergencies, and books inspections for the rest. One line also covers the roofing crews that run restoration.
Meet Sameday for restoration
What a restoration answering service should do
A restoration call is not a message-taking job. The person on the other end has water in the building. The service either gets the on-call crew moving or books the next inspection — not both an hour later from a voicemail.
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Answer
24/7 — nights, weekends, holidays
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Ask your intake
Your questions, not a generic script
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Apply your rules
Emergency criteria check on inbound calls
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Transfer or book
On-call PM for emergencies; inspection on the right calendar for the rest
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Log
Calls, texts and bookings logged for review
How a restoration call flows with Sameday
Common calls the AI handles the way your best after-hours CSR would — qualified against your intake questions, routed by your emergency rules, booked into the right schedule.
- Water loss
Water coming through the ceiling at 2 AM
Sameday answers right away, asks the intake questions you set (where the water is, whether it's still coming in, source), captures the address, applies your emergency criteria, and transfers to the on-call PM with the summary.
- Storm surge
Twenty flood calls after a storm
Lines are answered in parallel. Each address is checked against your service area, and inspections are booked in neighborhood order so your crews aren't crossing town between jobs.
- Mold inspection
A homeowner calls about mold in a basement
The AI asks your mold intake questions (visible growth, water source, square footage, timeline), books the inspection on the right technician's calendar, and confirms by text — the call recording is waiting for you in the morning.
- Insurance claim
A water-loss call with a claim already open
The AI captures the carrier, claim number, deductible, and adjuster timing on the call, books the on-site inspection with your project manager, and writes those fields into your field-service software so the PM has them before the visit.
Recording laws vary by state; make sure callers are told when calls are recorded.
A restoration contact center, end to end.
+2 Ring all 2 min +1 Ring all 30 sec +1 Round robin 45 sec +1 Least calls 1 min +1 Least calls 2 min Design every call path visually. Build after-hours menus, VIP routing, and ring groups — then change them in seconds without touching your carrier or disrupting a live call.
Learn about call routing
Call ended Elena called · AI answered 
0:12 1× 
Classified as a water-loss call — a supply line let go under the kitchen sink, water is contained but the floor and lower cabinets are wet; emergency rules match, PM paged.
- New customer from a Google Local Services call
- Routed to on-call PM Dan Reyes with the address and the summary
Hi Elena, Dan from Sameday Restoration is on his way — ETA about 25 minutes.
Thank you — I'll be at the front door.
He'll call you when he pulls up.
Call ended Elena called · Jake answered 0:42 1× Elena confirmed Dan arrived; the initial assessment is captured and the full scope visit is on the calendar for tomorrow morning.
- Customer asked to be texted again before the next visit
- Follow-up walk-through booked with PM Dan Reyes for the 9–11 window
Good morning, Elena. Dan is still on for 9–11 — want me to send a reminder 30 minutes out?
Yes please, that would help.
Call ended Follow-up call · AI answered 1:08 1× Elena approved the mitigation scope and the team is on the schedule for Thursday morning.
- Mitigation scope approved; demo and dry-out on the schedule
- Mold inspection booked for the following week
Texting, built in. Send texts on your own or let your AI do it — every message lands in the same thread, with the full call history right behind it.
Learn about textingWatching the main line, the water-loss queue, and the flood & storm queue. On-call PM paged for 2 live water losses; 7 inspections booked; 3 messages logged for the morning.
2 bookings so far, $760 estimated. I’ll keep working through the list.
Found 43 open estimates worth $186,400. Starting with homeowners who viewed their estimate more than once.
4 replies and $18,400 reopened. Next I’ll call the six highest-value estimates.
Found 27 completed jobs with strong technician notes and no open callbacks in the last seven days.
7 requests sent, 3 new five-star reviews. I’ll check for replies again this afternoon.
Found 11 nearby customers who asked for an earlier visit. Matching them by urgency, route, and technician skill.
Text to the Lopez family
2 appointments moved up. One Thursday slot is still available.
AI agents, always working. When the team can't pick up, Sameday answers, routes true emergencies to the on-call PM, and books the rest — overflow, after-hours, and missed calls, handled.
Learn about AI agentsAI coaching across your calls. Calls are scored against your playbook — intake questions asked, emergency criteria applied, inspection booked — with per-rep coaching so your team handles water, flood and mold calls more consistently.
Learn about CSR CoachBooks into the field-service software you already use
Inspections land on the dispatch board during the call. No message a human has to re-key, no spreadsheet handoff between the CSR and the PM.
- ServiceTitan Business units, job types, technicians, and skills.
- Housecall Pro Job types, employees, and automated customer notifications.
- Jobber Service types, team members, and recurring job schedules.
- Service Fusion Service categories, dispatchers, and customer records.
- FieldPulse Job types, team schedules, and customer history.
- FieldRoutes Service types, routes, and technician availability.
Have a different system? Our team sets up the integration during onboarding; see the full list on the integrations page.
Restoration answering service cost
Monthly plan with included minutes. Pick the one that fits your call volume.
- Launch Starts here
$449 /mo
500 minutes included
For solo-owner restoration shops and small crews.
- Scale
$789 /mo
1,000 minutes included
For multi-truck crews with storm-week spikes.
- Enterprise
Custom
Custom minutes
For multi-location and multi-trade operators.
Overage is billed at your plan's per-minute or per-message rate. See /pricing .
Restoration runs on Sameday.
From midnight water-loss calls to storm-day flood surges and mold inspection bookings, restoration crews use Sameday to answer more rings and get the on-call PM moving.
- Calls answered with AI in the trades.
- 4M+ Calls answered with AI in the trades.
- Booking rate in most channels.
- 92% Booking rate in most channels.
- Revenue sold by our AI agents.
- $2.5B Revenue sold by our AI agents.
- Satisfaction from Sameday customers.
- 96% Satisfaction from Sameday customers.
Across Sameday customers and channels. Results vary by business.
Frequently asked questions
Can one answering service handle both roofing and restoration calls?
Yes. Sameday answers both on the same number and routes each one by your rules — a roof-inspection call and an active water-loss call book into different schedules and reach different people. A storm often brings both kinds of call.
What happens if a caller is panicked and skips the intake questions?
The AI reads the signal — if the person says water is still coming in or the ceiling is dropping, your emergency rules trigger and the on-call PM is paged with whatever's been captured. Nothing waits for the full script.
Can the AI capture insurance claim details on the call?
Yes. On a water-loss call where the caller has a claim open, the AI collects the carrier, claim number, deductible, and adjuster timing, books the on-site inspection with your project manager, and writes those fields into your field-service software so the PM has them before the visit.
Do I need to change my phone number?
No. Forward your existing line to Sameday, or port it in. Your customers keep calling the number they've always called, and Sameday answers it.
Sameday AI workforce