The AI answering service for HVAC companies.
Sameday is the AI phone answering service for HVAC. It qualifies no-heat and no-cooling emergencies and books jobs through your schedule, including multi-location shops.
HVAC companies that trust Sameday to answer their calls
How an HVAC call flows with Sameday
Three HVAC scenarios the AI handles the same way your best CSR would — qualified by symptom and system, booked by trade, and in ServiceTitan before the call ends.
- Cold snap
Forty no-heat calls hit the queue overnight
A hard freeze lands at 3 AM. Sameday can answer multiple calls at once, confirms furnace vs. heat pump, pulls occupant risk (elderly, infants), and either dispatches an on-call tech now or locks a confirmed first-morning window with an ETA text.
- Peak season
Spring AC tune-up members call to book
Sameday recognizes the maintenance agreement, pulls each member's preferred tech and address, offers the next open route slot, writes the pre-season tune-up back into ServiceTitan with the right job type, and texts the member a confirmation.
- Install opportunity
A homeowner calls about an aging condenser
The AI qualifies system age, refrigerant type (R-22 vs. R-410A), and whether it's R&R or add-on, books a quote visit with your comfort advisor, and tags the job in your HVAC CRM so dispatch doesn't send a service-truck tech to a sales call.
“The one from Sunday — it booked, we went there and told them the job, and we're putting it in today. That was awesome. It was a new customer we hadn't seen before.”
Books into the HVAC software you already use
Service tickets and install quotes land on the dispatch board during the call. No message a human has to re-key, no spreadsheet handoff between CSR and dispatch.
- ServiceTitan Business units (service / install / maintenance), job types, technicians, and skill tags.
- Housecall Pro Job types, employees, maintenance agreements, and automated appointment notifications.
- Service Fusion Service categories, dispatchers, equipment records, and customer history.
- Jobber Service types, team members, and recurring maintenance plan visits.
- FieldPulse Job types, team schedules, and equipment-tracked customer history.
If your HVAC shop runs a different board, we set the write-back up during onboarding. See integrations.
What HVAC operators say about Sameday
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4,000 calls in four months
“In just four months, Sameday has managed over 4,000 calls for us, significantly enhancing our customer retention and minimizing service issues.”
Konnor Buscho , Marketing · Way Cool Plumbing & Air
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We scaled from 0 to $6M in 1 year
“We scaled from 0 to $6M in 1 year.”
Katy Higgins · True Pros Heating & Air
Individual results. Results vary by business.
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Outperforming the human CSRs
“She's doing better than the CSRs are.”
Amanda Gordon · PipeDreams
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Phones answered, owner off the phone
“I think it's great. It's giving me the opportunity to really dig into my other work, knowing the phones are already being answered. I'm happy to not have to answer the phone every time it rings thinking, “Oh my God, what if it's a Google LSA call?””
Jennifer Motti · Evolve Air Conditioning and Heating
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Office backup when CSRs are on the phone
“The ladies in the office absolutely love it, because she's become the backup when they're both on the phone. Instead of the call rolling to me and interrupting what I'm doing, Emily takes it and does whatever needs to be done.”
Tiffany Arends · All American Heating & AC
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Nothing like the old live answering service
“We had a live answering service that was horrible — just the way they interacted with our customers and the things they'd say. This was nothing like that experience. I thought she did a really good job.”
Michele Drake · Ireland Heating and Cooling
HVAC runs on Sameday.
From 3 AM no-heat triage to spring AC tune-up season and comfort-advisor install quotes, HVAC companies use Sameday to answer calls and book jobs while you work.
- Calls answered with AI in the trades.
- 4M+ Calls answered with AI in the trades.
- Booking rate in most channels.
- 92% Booking rate in most channels.
- Revenue sold by our AI agents.
- $2.5B Revenue sold by our AI agents.
- Satisfaction from Sameday customers.
- 96% Satisfaction from Sameday customers.
Across Sameday customers and channels. Results vary by business.
What HVAC owners ask on the demo
No-heat nights, memberships, and ServiceTitan booking.
Can my Sameday AI use fluid scheduling or scheduling for dollars?
Yes, Sameday can be adapted to your version of fluid scheduling or scheduling for dollars. Even if that means checking an excel sheet or another source of truth.
Can Sameday AI handle both residential and commercial HVAC inquiries?
Yes, both. Maintenance, emergency, and install calls get different questions and different routing.
How accurate are the quotes provided by Sameday AI?
Sameday can share your approved service fees and pricing ranges, collect system details, and book a technician visit. Repairs and replacements that need an assessment are referred to your team for a final quote.
Can Sameday AI suggest additional HVAC services to customers?
Yes. If you offer seasonal maintenance or duct cleaning, Sameday can mention those after it books the visit.
How much does an HVAC answering service cost?
Sameday publishes monthly plans: Launch from $449/mo with 500 minutes, Scale from $789/mo with 1,000 minutes, Enterprise custom. Minutes past your plan are billed at your plan's per-minute or per-message rate. If peak-season call volume runs past 500 minutes, Scale starts with 1,000. See the pricing page.
Does Sameday answer after-hours and emergency HVAC calls?
Yes. Sameday answers every call 24/7, including nights, weekends, and holidays. It recognizes urgent no-heat and no-cooling calls, follows your dispatch rules, and can transfer true emergencies to your on-call technician while booking routine maintenance and estimates straight into your schedule.
How can HVAC companies get 24/7 call coverage without hiring staff?
Sameday is the AI phone agent that gives HVAC companies 24/7 call coverage without adding payroll. The AI answers calls through nights, weekends, and holidays, qualifies urgency, and books jobs on your calendar — on a monthly plan with included minutes rather than per-call fees or shift schedules. For the leads those calls come from, see the guide to HVAC lead generation.
Does Sameday's AI integrate with ServiceTitan scheduling?
Yes. Sameday is a Certified ServiceTitan app (Launch and Scale plans include pro scheduling with ServiceTitan and the other major field-service platforms), so the AI books HVAC jobs straight onto the right technician's calendar in ServiceTitan without a human re-keying anything.
What's the difference between an HVAC dispatcher, an HVAC call center, and an AI CSR?
A dispatcher assigns and reschedules booked work across your technicians through the day. A call center (in-house or outsourced) answers inbound calls; some take messages, some qualify and book. An AI CSR like Sameday answers inbound calls 24/7, qualifies the job, and books it into the FSM, then hands off to a person by your rules. For a side-by-side walkthrough with a comparison table and the two ways HVAC shops combine the three, see our explainer on HVAC dispatcher vs. call center vs. AI CSR.
Sameday AI workforce
See Sameday book a no-heat call
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