Phone System
Your Business Lines, Built In.
Numbers, routing, voicemail, and texting live inside Sameday — no separate phone vendor to duct-tape together. Port the numbers your customers already know and keep every conversation in one place.
A Phone System Your Team Actually Uses — Not One More Tab to Check.
One Inbox for Every Line.
Calls, texts, and voicemail from every number land in the same place, attached to the customer they came from. No one has to remember which line a job came in on.
- Calls, texts, and voicemail in a single thread
- Shared across your whole office, not stuck on one desk
- Every conversation attached to the customer record
Route Calls the Way You Actually Work.
Ring the office first, fall back to the AI after twenty seconds, send emergencies straight to the on-call tech. You set the rules in plain English and change them without filing a ticket.
- Business-hours, after-hours, and holiday rules
- AI picks up on overflow and after hours
- Emergency keywords go straight to on-call
Keep the Number Your Customers Know.
Port your existing numbers in and the caller ID on every truck, yard sign, and Google listing keeps working. Add local or toll-free numbers whenever you open a new area.
- Port existing numbers, keep your caller ID
- Add local numbers for new service areas
- Spam and robocall filtering on every line
“It's been a reliable solution for our business, and we look forward to continuing to work with them as we grow.”
Phone System Features.
Numbers
- Number porting
- Bring your existing numbers with you.
- Local numbers
- Add a local presence in any service area.
- Toll-free numbers
- For the lines that need one.
- Custom caller ID
- Your business name on every outbound call.
- Spam filtering
- Junk calls never reach your team or your reports.
Routing
- Business hours rules
- Different behaviour by day and time.
- Emergency routing
- Keyword or intent straight to the on-call tech.
- Warm transfer
- Hand off with the context already gathered.
Conversations
- Shared inbox
- Calls, texts, and voicemail in one thread.
- Two-way texting
- From the same number customers call.
- Voicemail transcription
- Read it instead of listening to it.
- Call recording
- Attached to the customer record, searchable.
Questions About This, Answered.
Can we keep our existing phone numbers?
Yes. Port them into Sameday and the caller ID your customers recognise keeps working. You can also forward an existing line to us if you'd rather not port yet.
Do we still need our old phone provider?
No. Numbers, routing, voicemail, and texting are all built in, so the phone bill and the software bill become the same bill.
Can the whole office use it?
Yes. The inbox is shared, so any CSR can pick up a conversation where someone else left off instead of it living on one person's desk.
What happens when nobody answers?
Whatever you tell it to. Most teams ring the office first and let the AI pick up after fifteen or twenty seconds, so a call never reaches voicemail.
See It Run on Your Business.
A 15-minute walkthrough on your numbers, your service area, your schedule.