Features
One Platform. The Whole Front Office.
Sameday isn't a bolt-on answering service — it's the phone system, the scheduler, the coach, and the follow-up team, run by AI you direct in plain English.
AI CSRs
Every Call Answered. Every Time.
Your AI answers in your brand's voice — day, night, weekends, and the Tuesday lunch rush. It collects the details, handles the questions, and books the job while your competitors' phones ring out.
- Answers 24/7 in your greeting, tone, and rules
- Books directly into your schedule and FSM
- Escalates to a human the moment it should
Phone System
Your Business Lines, Built In.
Numbers, routing, voicemail, and call history live inside Sameday — no separate phone vendor to duct-tape together. Port your existing numbers and keep the caller ID your customers know.
- Local numbers, porting, and smart routing
- Shared inbox for calls, texts, and voicemail
- Every conversation logged and searchable
Coach
Every Call Reviewed. Every Rep Better.
Coach listens to every call — human or AI — scores the outcome, and shows you exactly where bookings are won and lost. It's the sales manager who never misses a call review.
- Automatic outcome scoring on every call
- Booking-rate coaching for your CSRs
- Spot the winning scripts and spread them
Scheduling Wizard
The Right Tech, the Right Slot, No Tetris.
Booked jobs land where they should: matched to technician skills, service areas, and drive time. Cancellations backfill from the waitlist before anyone notices the gap.
- Skill- and zone-aware slot selection
- Cancellation backfill from your waitlist
- Syncs both ways with your dispatch board
Campaigns
Outbound That Fills the Slow Weeks.
Reactivation, maintenance reminders, estimate follow-ups, review requests — the AI works your customer list by call and text, politely and persistently, until the schedule is full.
- Calls and texts from your own numbers
- Playbook-driven: pick a play, set the audience
- Every outcome tracked to booked revenue
Insights
The Numbers That Run the Business.
Booking rate, response time, missed-call recovery, revenue booked — live, per line, per location. Know what changed before it costs you a week of jobs.
- Booking rate and response time, always on
- Per-location rollups for multi-site teams
- Benchmarks from thousands of trades businesses
See It Run on Your Business.
Or start with a proven play from the library and watch the platform work.