On ServiceTitan already? Sameday is a certified app that goes further.
ServiceTitan's AI Virtual Agent books calls natively. Sameday is a certified ServiceTitan app that layers on deeper call customization, outbound campaigns, and after-hours on-call dispatch — all inside your ServiceTitan data.
Four reasons ServiceTitan shops add Sameday on top
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Deeper customization of how every call is handled
Different scripts by call reason, time of day, membership tier, and lead source. A storm-season roofing emergency, a residential HVAC maintenance call, and a commercial plumbing lead are handled by three different flows — each tuned to how your office actually books that work.
Outbound campaigns, not just inbound answering
Sameday also makes calls: speed-to-lead on Angi, Google LSA, and Yelp inquiries, membership rebooking, unbooked estimate follow-up, and reactivation of past customers. Every outcome writes back to the ServiceTitan customer record.
AL MK 
0:121x 
Scheduled
They are a new customer that called from Google LSA
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Calls the on-call technician directly after hours
When a 2am no-heat emergency comes in, Sameday qualifies it, pulls the on-call tech from the schedule, and places the call — not a text that gets missed. If the tech doesn't answer, it escalates to the next person in the rotation.
Books with ServiceTitan's Adaptive Capacity
Sameday uses ServiceTitan's Adaptive Capacity when booking, so jobs are offered based on real technician availability, job type, skill set, and location. The dispatch board stays honest instead of overbooked.
Results that speak for themselves
Across Sameday customers and channels. Results vary by business.
- 4M+ Calls answered with AI in the trades
- 92% Booking rate in most channels
- $2.5B Revenue sold by our AI agents
- 96% Satisfaction from Sameday customers
ServiceTitan's AI vs Sameday on top of ServiceTitan
Both are built around ServiceTitan data. These are the rows where the two differ, from what servicetitan.com publishes and what Sameday does inside your ServiceTitan account.
| What to compare |  Sameday (certified ServiceTitan app) | ServiceTitan AI Virtual Agent |
|---|---|---|
| Relationship to ServiceTitan Who owns and operates each product. | Certified app in the ServiceTitan App Marketplace | Native, built by ServiceTitan |
| Booking against technician capacity Jobs offered against real availability by type, skill, and location. | Books through ServiceTitan's Adaptive Capacity | Books through ServiceTitan's Adaptive Capacity |
| Call handling customization How differently a tune-up, a no-heat emergency, and a commercial lead can be handled. | Separate flows by call reason, time of day, membership tier, lead source, and brand voice | Configure job types, dispatch fees, greetings, and follow-up messaging |
| Outbound calling Reaching customers you haven't heard from. | Speed-to-lead on Angi/LSA/Yelp, membership rebooking, open estimate follow-up, reactivation | Outbounding Support to respond to leads with the AI Virtual Agent |
| After-hours on-call dispatch What happens at 2am when a no-heat emergency comes in. | Qualifies the emergency and calls the on-call technician directly, with rotation fallback | Books overflow and after-hours calls; escalates to a live agent when needed |
| Works with phone systems other than ServiceTitan Phones Pro If you aren't on Phones Pro today. | Yes, works with your existing numbers and phone system | Works with Contact Center Pro or any phone system (per servicetitan.com) |
| Multilingual answering Detects the caller's language mid-greeting and books the job in it. | English, Spanish, and 30+ other languages | Not listed on the AI Virtual Agent page |
Sameday details come from our product and from our ServiceTitan integration. ServiceTitan details reflect what servicetitan.com/features/pro/virtual-agent, /contact-center, and /phones publish as of October 2026; "not listed" means we couldn't find it there, not that it doesn't exist. Sameday is a certified app in the ServiceTitan App Marketplace; that certification covers our integration and is separate from this comparison. ServiceTitan, Contact Center Pro, Phones Pro, Titan Intelligence, Adaptive Capacity, and AI Virtual Agent are trademarks of ServiceTitan Inc. Spot something out of date? Email sales@gosameday.com and we'll correct it.
When ServiceTitan AI might fit better: ServiceTitan's native AI Virtual Agent might be the better fit when the goal is a single-vendor stack with no app marketplace adds. Sameday fits ServiceTitan shops that want deeper call customization, outbound campaigns, and after-hours on-call dispatch on top of the ServiceTitan data they already trust.
Hear what ServiceTitan contractors are saying
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Working in ServiceTitan
“It rings, she answers immediately — that's perfect. The recordings are great on your end. The recordings are good in ServiceTitan. It's working.”
Jennifer Motti, Evolve Air Conditioning and Heating
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Basically an employee
“Emily's awesome. She's great. Everybody talks about her like she's a real person. She's basically an employee here. We love her.”
Nikki, Office manager, Midwest Generator Solutions
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CSRs are happy with it
“I'm really happy with the way it's going so far. The CSRs are happy with it. We're not getting a whole lot of pushback from customers other than the customary protests. For the most part, she's doing what she's got to do, and we're pretty satisfied with it.”
Danny Oliver, Bardi HVAC Plumbing & Electrical
ServiceTitan AI vs Sameday: common questions
- Is Sameday a certified ServiceTitan integration?
- Yes. Sameday is a certified app in the ServiceTitan App Marketplace. Jobs, customers, call outcomes, and dispositions sync natively, and bookings respect ServiceTitan's Adaptive Capacity.
- Why would I use Sameday if ServiceTitan has its own AI Virtual Agent?
- Shops add Sameday on top of ServiceTitan for deeper per-flow call customization, outbound campaigns like speed-to-lead and membership rebooking, and after-hours dispatch that calls the on-call technician directly instead of sending a text.
- Does Sameday work with ServiceTitan Phones Pro?
- Yes. Sameday works alongside ServiceTitan Phones Pro and Contact Center Pro, and also works if you're on another business phone system — you can forward your main line and keep your existing numbers.
- Does ServiceTitan's AI Virtual Agent make outbound calls?
- ServiceTitan lists Outbounding Support that responds to new leads with the AI Virtual Agent on its product page. Sameday adds outbound campaigns across speed-to-lead, membership rebooking, open-estimate follow-up, and reactivation.
- Can an AI receptionist use ServiceTitan's Adaptive Capacity?
- Yes. ServiceTitan's own AI Virtual Agent uses Adaptive Capacity, and Sameday also books through Adaptive Capacity as a certified app — so the dispatch board stays accurate whether the call is handled natively or by Sameday.
- What are the best AI receptionists with ServiceTitan integration?
- The options ServiceTitan contractors usually weigh are ServiceTitan's own AI Virtual Agent, Sameday, Avoca, and Broccoli. Our write-up on AI voice platforms that integrate with ServiceTitan goes deeper on the trade-offs.
- How does Sameday handle emergency after-hours calls?
- Sameday answers 24/7, qualifies the emergency against your rules, and places a call to the on-call technician from the schedule. If they don't pick up, it rolls to the next person in the rotation and texts a summary.
See Sameday on your ServiceTitan data
We'll set Sameday up against your ServiceTitan account, answer a sample call for your shop, and show how deeper customization, outbound, and on-call dispatch work in your workflow.
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