Playbook · Answering
Overflow answering
Your busiest hour is when the most callers hit voicemail — and voicemail is where jobs go to die. The AI catches every call your team can't get to, so a rush never costs you work.
What happens when every line is busy
- 1
Your lines are slammed and a call hits the overflow rule.
- 2
The AI picks up on ring three, sounding like part of your front office.
- 3
It books what it can and takes perfect messages for the rest — zero voicemails.
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After-hours answering Every night and weekend call answered and booked. Bilingual answering Serve Spanish-speaking customers in their own language, every call. Emergency triage Spot true emergencies, dispatch on-call techs, and calm the customer. Missed call text back A missed call gets a text back from your own number — and the AI books the reply. Set the overflow rule on your phones
Set the overflow rule and your booking questions. The next slammed hour, the call that would have hit voicemail gets answered and booked.
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