Playbook · Booking

Cancellation backfill

When a slot opens up, the AI offers it to your waitlist by text and call.

What happens when a slot opens

  1. 1

    A customer cancels and the slot opens on the board.

  2. 2

    The AI texts the waitlist the exact window — first to reply YES gets it.

  3. 3

    The schedule refills and the tech never knows there was a gap.

Give us the waitlist and the open window

Connect the schedule and the waitlist. When a cancel hits, the next text offers that exact window until someone takes it.

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