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Playbook · Reputation

Complaint rescue

One bad review costs more than ten happy calls earn. The AI listens for frustration on every conversation and hands the unhappy ones to a human while there's still time to fix it.

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How the play runs

  1. 1

    A customer's tone turns — short answers, a complaint, a mention of a refund.

  2. 2

    The AI flags the conversation and alerts you (or your manager on call) immediately.

  3. 3

    You step in with full context: the transcript, the job history, what went wrong.

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A Sameday Roofing yard sign staked in a customer's front lawn at golden hour Review booster Follow up happy customers and route them to Google reviews. Happy calls Check in after every job; catch problems while they're small. An empty office at night, the city lit up outside the window, with a dashboard on screen still taking calls After-hours answering Every night and weekend call answered and booked. A homeowner beside a broken air conditioner searching Angi for HVAC pros on their phone Speed-to-lead Call new leads back within seconds, before competitors do.

Put this play to work

Tell Sameday how your business runs and the complaint rescue play goes live with your hours, your pricing, and your calendar.

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