Compare · Switching from Smith.ai
Switching from Smith.ai to Sameday
Already on Smith.ai and the per-call line items are starting to hurt, or your bookings keep landing as messages instead of jobs on the dispatch board? This page is for owners switching to Sameday: what breaks for a trades shop, and what the switch looks like day one. Every competitor cell is cited to the vendor's own page.
Not already on Smith.ai? For a buyer's guide to answering services (live and AI) start with best answering service for home services . For a 1:1 head-to-head see Sameday vs Smith.ai .
Why trades shops switch away from Smith.ai
The reasons home-service shops switch away from Smith.ai are specific and worth naming — all four come from Smith.ai's own pricing page.
Add-ons compound at trades call volume
On Smith.ai, appointment booking, a dedicated Spanish line, additional CRMs and call recording are billed as per-call add-ons (smith.ai/pricing). A busy HVAC month turns the plan price into a floor.
Booking into field-service software is partial
Smith.ai documents Housecall Pro appointment booking. ServiceTitan and Jobber connections sync customers, leads, or notes (docs.smith.ai), so many trades-shop jobs still land as a message your office rekeys.
Spanish calls route to a separately-billed line
A Spanish-speaking homeowner on Smith.ai is routed to a separately billed Spanish line (smith.ai/pricing). On Sameday, English and Spanish are included on every plan (Launch, Scale and Enterprise), so switching drops that line item on any Sameday plan; other languages beyond English and Spanish are on Enterprise.
Per-call billing on top of per-call add-ons is hard to budget
Smith.ai still prices booking as a per-call add-on. For shops dispatching jobs through an FSM, a plan that includes the booking is simpler to defend to a bookkeeper.
The switch, step by step
What moving from Smith.ai to Sameday looks like day one. These are operational steps, not a sales pitch.
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Keep your main business number
You can port your main number into Sameday's phone system or forward calls to it from your existing phone system or VoIP. The number your customers already dial does not change; the agent that picks up does.
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Map your Smith.ai playbooks to call-flow intents
The intake questions and routing rules you built on Smith.ai (what counts as emergency, who to transfer to, which jobs need a tech on-call) become call-flow intents in Sameday. We walk through your existing playbooks during onboarding and translate them.
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Point bookings at your field-service software
On Sameday, bookings go straight into ServiceTitan, Housecall Pro, Jobber, Service Fusion or FieldRoutes during the call, respecting the dispatch board — not into an inbox or a one-way Zapier handoff that leaves someone to rekey the job.
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Reconcile the per-call add-ons against Sameday's plan tiers
Smith.ai bills booking, Spanish, extra CRM and call recording per call. On Sameday, English and Spanish are included on every plan and Pro scheduling is on Launch and Scale, so most of those line items don't follow you. See the side-by-side below.
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Keep the escalation path for calls the AI should not handle
You set transfer rules by intent, keyword, job value or time of day in Sameday and the caller reaches a person with the summary already gathered — the same escalation pattern you had on Smith.ai, just not billed per transfer.
Per-call add-ons on Smith.ai vs Sameday's plan tiers
- Appointment booking add-on
- Dedicated Spanish line
- Additional CRM add-on
- Call recording add-on
smith.ai/pricing. Not totaled — the add-ons compound differently at every shop's call pattern.
- English + Spanish included on every plan
- Pro scheduling on Launch and Scale
- Multilingual voices (beyond English/Spanish) on Enterprise
Why switch to Sameday
Sameday next to the vendors that appear in this search. For a 1:1 head-to-head, see Sameday vs Smith.ai .
Last updated November 2, 2026
| Provider | Key features | Integrations | Source |
|---|---|---|---|
| Sameday | AI receptionist for home services; books jobs into the field-service CRM during the call; keep your number. | ServiceTitan (certified app), Housecall Pro, Jobber, Service Fusion, FieldRoutes, FieldPulse. | sameday.ai/pricing |
| Smith.ai | Answering, intake, booking | Yes | smith.ai/pricing |
| Ruby | Live answering, intake | Yes | ruby.com/pricing |
| Goodcall | Answering, booking, follow-up | Yes | goodcall.com/pricing |
| RingCentral AI Receptionist | Answers, routes, books | Yes | ringcentral.com/pricing/ai-receptionist.html |
Sources: vendor sites linked in the Source column, and sameday.ai/pricing. Trademarks belong to their owners and are not affiliated with Sameday.
Why switch-shoppers pick Sameday
Sameday is an AI receptionist for home services. Launch is $449/mo (starts with 500 minutes) and Scale is $789/mo (starts with 1,000 minutes); overage is billed at your plan's per-minute or per-message rate. English and Spanish are included on every plan — Launch, Scale and Enterprise — so Spanish-speaking callers are not a per-call add-on. Pro scheduling (ServiceTitan and similar) is on Launch and Scale, so booked jobs are not a per-call add-on either. Other languages beyond English and Spanish are on Enterprise.
Source: sameday.ai/pricing and the integration pages. For a feature-by-feature head-to-head rather than a switching guide, see Sameday vs Smith.ai .
Switching from Smith.ai: common questions
Operational questions owners ask us most when they are planning the switch.
Can I keep my existing phone number when I switch from Smith.ai?
Yes. You can port your main business number into Sameday's phone system or forward calls to Sameday from your existing phone system or VoIP, so the number your customers already know keeps ringing — just with a different voice answering.
Will my bookings land in ServiceTitan, Housecall Pro or Jobber after the switch?
Yes. Sameday is a certified ServiceTitan app and also books into Housecall Pro, Jobber, Service Fusion and FieldRoutes. Jobs go onto the dispatch board during the call rather than arriving as a message to rekey. If you were running Smith.ai with Zapier into these tools, that layer goes away.
What happens to Smith.ai's Spanish-line add-on after switching?
Smith.ai bills a dedicated Spanish line as a per-call add-on (smith.ai/pricing). On Sameday, English and Spanish are included on every plan — Launch, Scale and Enterprise — so switching drops that line item on any Sameday plan.
Should I run Smith.ai and Sameday in parallel during the switch?
Many shops do. Forward a slice of your traffic (for example, after-hours or Spanish-language calls) to Sameday first, confirm the bookings land correctly in your field-service software, then cut everything over and cancel Smith.ai. The five-step section above covers the sequence.
How much does Sameday cost?
Sameday publishes plans on sameday.ai/pricing: Launch starts at $449/mo (starts with 500 minutes) and Scale at $789/mo (starts with 1,000 minutes), with Enterprise custom. English and Spanish are included on every plan. Overage is billed at your plan's per-minute or per-message rate.
See the switch on your own calls
Book a demo and we will answer a sample call for a business like yours, book it into your field-service software, and sketch the Smith.ai cutover with you.